We offer 3 days return and exchange facility. Before returning or exchanging an item, please read through our returns & exchange policy to make sure the purchased item is eligible for return/refund.

Return & Exchange Terms 

• *If the product is defective, damaged, incorrect or incomplete at the time of delivery. 
• *If the size of a product does not fit the one you ordered.
• *If the customer wants to change the color for the same design.(Based on availability).
• *The products are not eligible for return if the item is “No longer needed”.
• *Exchange of product is allowed only once after a purchase.
• *Return charge will be paid at the customer’s expense and will be required to arrange their own shipping.
• *Money shall not be refunded under any circumstances!

Return & Exchange Conditions

• *The product must be unused, unworn, unwashed and without any flaws.
• *The product must include the original tags, user manual, warranty cards, freebies, and accessories.
• *The product must be returned in the original and undamaged manufacturer packaging/box.

Return & Exchange Procedure

• The customer must call/message us within 3 days of receiving/purchasing the item to claim a return or exchange request.

If the customer is eligible for exchange:

• *For online purchases: We arrange delivery for exchange in 2-4 days for in stock items and 15-30 days for out of stock items using the same delivery partner(RedX/Pathao).
• *For experience center purchases: The customer needs to visit our experience center within 3 days from the product purchase date to exchange the product.
• *If you’re eligible for a return, the customer needs to return the product to our warehouse. Once the return is received and accepted, the refund will be processed to store credit for a future purchase.

Pre-Order Refund Policy:

• The customer will get a full refund against their advance payment in normal cases if we are unable to deliver the product within our standard delivery time 15-30 working days.